AI Chatbots & 311: what local governments paid
Resident-facing AI chatbots, virtual assistants and 311/CRM tools.
4 records · 3 states · stated/derived annual cost ranges $33,600 – $34,944. Vendors: Citibot, Polimorphic.
See also: AI Tools & Copilots (7)
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City of Elgin, IL — Citibot
Generative AI web- and text-based resident chatbot
Medium confidence source re-checked 2026-10-31
- Contract amount
- $29,800 (Amount in motion for a 3-yr agreement (see notes))
- Term (years)
- 3
- Date
- 2024-02-28 (Committee of the Whole)
- Status
- Approved by Committee of the Whole
- Category
- AI Chatbots & 311
- Notes
- UNCERTAIN: minutes say 'three-year agreement ... in the amount of $29,800'. Press coverage describes $29,800 as year one, but we did not verify the multi-year total in a primary document.
- Source
- Primary (meeting minutes) · record TSP-0016
City and County of Denver, CO — Citibot
AI chatbot for Denvergov.org: proposed 5-year amendment
High confidence source re-checked 2026-10-31
- Contract amount
- $3,889,785 (Proposed added amount (new total $4,339,784.94))
- Term (years)
- 5
- Date
- 2026-09-11 (Legistar intro date; council vote FAILED)
- Status
- Failed (not approved)
- Category
- AI Chatbots & 311
- Notes
- Would have extended to 10/1/2031. Prior contract value implied = $450,000 (derived: $4,339,784.94 - $3,889,784.94). Legistar status: Failed.
- Source
- Primary (Legistar legislation title via public Web API) · record TSP-0055
City of Newport, RI — Polimorphic
AI search + Voice AI + CRM & workflows (6-month pilot)
High confidence source re-checked 2026-10-31
- Contract amount
- $14,000 (6-month pilot NTE)
- Annual cost
- $33,600 (list annual after 30% bundle discount)
- Term (years)
- 0.5
- Escalator
- 4% per year
- Date
- 2024-12-11
- Status
- Approved
- Category
- AI Chatbots & 311
- Notes
- Line items before discount: AI Search $2,000; Voice AI $10,000; CRM & Workflows $36,000; 30% bundle discount ($14,400). Invoiced via Carahsoft.
- Source
- Primary (council action + service order) · record TSP-0014
City of Newport, RI — Polimorphic
Constituent-services AI platform (renewal 7/1/2026-6/30/2027)
secondary source Medium confidence source re-checked 2026-10-31
- Contract amount
- $34,944 (1-yr NTE)
- Annual cost
- $34,944
- Term (years)
- 1
- Escalator
- 4% annual
- Date
- 2026-05-27
- Status
- Approved (per meeting summary)
- Category
- AI Chatbots & 311
- Notes
- UNCERTAIN: secondary, AI-generated meeting summary; primary council docket not opened. $34,944 = $33,600 x 1.04, consistent with the 4% clause in the original order.
- Source
- Secondary (Citizen Portal meeting summary) · record TSP-0015