Phone & VoIP Systems: what local governments paid
Cloud and on-premise phone systems (UCaaS), contact center, and VoIP maintenance (Zoom Phone, Webex Calling, RingCentral, Mitel and others).
4 records · 4 states · stated/derived annual cost ranges $14,430 – $105,925. Vendors: Cisco Webex, Mitel, Zoom.
See also: Networking (10)
Category sponsorship available. Sponsors are clearly labeled and never affect which records appear or how they're shown. Learn more
City of Corpus Christi, TX — Cisco Webex
Cisco WebEx VoIP and audio, 3-yr service agreement
High confidence source re-checked 2026-11-01
- Contract amount
- $317,196 (3-yr NTE)
- Annual cost
- $105,732 (FY2024 funding amount)
- Term (years)
- 3
- Date
- 2024-01-30 (Legistar passed date)
- Status
- Passed
- Category
- Phone & VoIP Systems
- Notes
- Seat count not in title.
- Source
- Primary (Legistar legislation title via public Web API) · record TSP-0107
City of Naperville, IL — Cisco Webex
Cisco VoIP phone system: Flex Calling + Unified Contact Center Express (UCCX), 3-yr term
High confidence source re-checked 2026-11-01
- Contract amount
- $317,774 (3-yr NTE)
- Annual cost
- $105,925 (derived average)
- Term (years)
- 3
- Date
- 2026-06-02 (Legistar passed date)
- Status
- Passed
- Category
- Phone & VoIP Systems
- Notes
- Seat count not in title.
- Source
- Primary (Legistar legislation title via public Web API) · record TSP-0106
Pima County, AZ — Mitel
Mitel VoIP system maintenance and support (MA-PO-24-76)
High confidence source re-checked 2026-11-01
- Contract amount
- $1,375,000 (Master agreement contract amount)
- Date
- 2024-01-09 (Legistar passed date)
- Status
- Approved
- Category
- Phone & VoIP Systems
- Notes
- On-prem maintenance benchmark; term not in title.
- Source
- Primary (Legistar legislation title via public Web API) · record TSP-0108
City of Temple City, CA — Zoom
Cloud phone system: 55 Zoom Phone seats, 55 desk phones, implementation, cloud support, 6 yrs (cooperative use of Thousand Oaks RFP)
High confidence source re-checked 2026-11-01
- Contract amount
- $88,771 (6-yr NTE incl. tax)
- Annual cost
- $14,430 (years 2-6 run rate)
- Setup / implementation
- $6,750
- Term (years)
- 6
- Date
- 2026-07-21
- Status
- Recommended (staff report)
- Category
- Phone & VoIP Systems
- Notes
- Zoom subscription $11,930.12/yr in yrs 2-6 (year 1 free); derived ~$216.91/seat/yr (~$18.08/seat/mo). Cloud support $2,500/yr; hardware $7,370.35 incl. tax (52 Poly Edge E220). Attached Thousand Oaks quote: Zoom Phone Pro PBX $68.00/user/yr (list $96), common-area phone $37.50/yr, phone number $3.60/yr. Replaces 10+-year-old Mitel system.
- Source
- Primary (staff report + quotes) · record TSP-0110