Managed IT Services (MSP): what local governments paid
Outsourced IT support for towns: help desk, monitoring and patching, onsite support, and virtual CIO/CTO, often priced per user or per device per month.
6 records · 6 states · stated/derived annual cost ranges $6,000 – $218,615. Vendors: Austin Logic LLC, CSR Enterprise Networks, Executech, Forward Slash Technology, ISResponse LLC, VC3.
See also: SOC & MDR (Managed Detection & Response) (10)
Category sponsorship available. Sponsors are clearly labeled and never affect which records appear or how they're shown. Learn more
The Village, OK — Austin Logic LLC
Managed IT services agreement (per-device/per-user MSP pricing), effective 7/1/2025
High confidence source re-checked 2026-11-01
- Contract amount
- — (Monthly unit pricing (total depends on device count))
- Date
- 2025-06-09 (Agreement date / agenda item 03-I)
- Status
- On council agenda
- Category
- Managed IT Services (MSP)
- Notes
- Unit prices/month: desktop/laptop $65; mobile phone/tablet $20; Windows server bare metal $200, VM $75; site/network $200; firewall $150; M365 tenant $200; M365 user $10. Hourly: $105 business, $157.50 after hours, $210 holidays. Transition credit for outgoing in-house IT staff at $90/hr.
- Source
- Primary (managed services agreement) · record TSP-0111
Borough of Montoursville, PA — CSR Enterprise Networks
Managed IT services (borough, water and police computers: monitoring, setup, diagnostics)
Medium confidence source re-checked 2026-11-01
- Contract amount
- — ($2,080.00/month, 12-month term)
- Annual cost
- $24,960 (derived: $2,080 x 12)
- Term (years)
- 1
- Date
- 2025-09-08
- Status
- Amendment to 12-month term carried (final vote not shown)
- Category
- Managed IT Services (MSP)
- Notes
- UNCERTAIN: minutes record that the amendment to a 12-month term carried, but not a separate final vote on the amended motion. SCADA not included. Not bid (monthly fee).
- Source
- Primary (meeting minutes) · record TSP-0075
City of Liberty Lake, WA — Executech
Proposal: dedicated onsite IT (174 hrs/mo), virtual CTO (20 hrs), TDP security bundle (Sophos MDR for servers, phishing sims, RMM)
Medium confidence source re-checked 2026-11-01
- Contract amount
- — ($18,020/month for 12 months (proposal))
- Annual cost
- $216,240 (derived: $18,020 x 12)
- Term (years)
- 1
- Escalator
- Greater of 5% or CPI annually
- Date
- 2023-10-03 (Workshop discussion)
- Status
- Workshop discussion (proposal)
- Category
- Managed IT Services (MSP)
- Notes
- UNCERTAIN: workshop item, approval not captured. Line items: onsite hourly IT 174 hrs/mo $13,920/mo (derived $80/hr; overage $90/hr); virtual CTO $3,100/mo; TDP Base security $1,295/mo. Would replace hiring an in-house IT manager and technician.
- Source
- Primary (council packet + vendor proposal) · record TSP-0112
City of Nixa, MO — Forward Slash Technology
Managed IT services: help desk, cybersecurity (up to 150 devices), email security, firewall/MDM, backup & DR planning
High confidence source re-checked 2026-11-01
- Contract amount
- — (Annual recurring cost + one-time onboarding)
- Annual cost
- $218,615 (annual recurring cost, year 1)
- Setup / implementation
- $28,059
- Term (years)
- 3
- Escalator
- 0.11% in yrs 2-3; 0.08%/yr if renewed
- Date
- 2025-07-22
- Status
- Adopted (Resolution 2025-36)
- Category
- Managed IT Services (MSP)
- Notes
- Extra labor $95/hr. 3-yr initial term with automatic 2-yr renewals. Derived: ~$1,457/device/yr if spread over the 150-device security scope (rough; scope covers more than devices).
- Source
- Primary (staff memo + resolution + agreement) · record TSP-0074
Village of West Lafayette, OH — ISResponse LLC
Village IT services (monthly recurring support)
High confidence source re-checked 2026-11-01
- Contract amount
- — ($500.00/month recurring + hourly onsite)
- Annual cost
- $6,000 (derived: $500 x 12)
- Date
- (Passed August 2025 (exact day illegible in scanned resolution))
- Status
- Passed (Resolution 2025-35, emergency)
- Category
- Managed IT Services (MSP)
- Notes
- On-site support $80/hr; emergency support $120/hr. Small-village benchmark.
- Source
- Primary (resolution 2025-35) · record TSP-0113
City of Clare, MI — VC3
VC3 Manage technology support agreement (full, shared & email-only users; servers; EDR w/ 24x7 SOC; M365 backup)
High confidence source re-checked 2026-11-01
- Contract amount
- — (Monthly: $3,022 yr1, $3,342 yr2, $3,502 yr3)
- Annual cost
- $36,264 (derived: $3,022 x 12 (year 1))
- Term (years)
- 3
- Escalator
- CPI or 4% annually after year 3
- Date
- 2025-02-03
- Status
- Resolution approved
- Category
- Managed IT Services (MSP)
- Notes
- Unit prices yr1: full user $50/mo (rising to $80/mo by yr3), shared user $50/mo, email-only user $25/mo. Memo says VC3's typical rate is $150/full user/mo.
- Source
- Primary (staff memo + agreement + resolution) · record TSP-0073